VLP has a total of 37 employees, all of whom are committed to assisting ANY veteran who walks through our door for help. Our team of experienced case managers include male and female veterans, National Guard & Reserve members, family members of veterans and civilians.

Meet Will Steele, U.S. Marine Corps Veteran and VLP’s Supportive Services for Veteran Families (SSVF) case manager, who has worked at VLP for two and a half years. As an SSVF case manager, his role is to work with veterans who come to VLP in need of housing. These veterans could be looking for a couch to sleep on every night, or getting an eviction letter because they can’t pay their bills or have no place to call home. To give VLP’s supporters a better idea of what a typical day at VLP looks like and how we are helping these veterans on a daily basis, Will volunteered to share his experience as a housing case manager.

My day at VLP begins at 8:30 AM. The first thing I do after I boot up my laptop is get my morning coffee. My morning coffee is sort of a morning ritual for me. I need to get that extra kick to seize the day! I try to make sure I greet every co-worker I see while on my “coffee missions” because once I get into the swing of things, I may not have a chance to get around the office to see everyone.

I have to make sure I check my emails and voice messages daily. This is necessary to ensure I do not miss any urgent requests or emergencies that need to be handled right away. If I do, it can possibly cause a client to miss out on an important housing opportunity.  I follow up with returning calls and responding to emails. This routine pretty much sets the tone for the day. I know who I need to be in communication with to get things done. I have to assess everything and prioritize it or else, I would be completely “lost in the sauce” as some would say. When you do what we do, some may ask, how can you prioritize a person’s crisis? Well, you have to look at the situations and act accordingly.

Once my day is set, I start working on my daily tasks. A daily task for an SSVF Case Manager can literally be a myriad of things. I do anything from picking up household items for clients to taking them to meet with a potential landlord. I will take clients to the grocery store and to appointments. I personally believe that, it is our job to help guide our Veterans in a direction that will ultimately leave them being self sufficient. If I have an issue that has special circumstances, I take the issue to my team who is led by Christy. Having a good team that supports you is a big plus, especially when you have a client’s well being on the line, they have never failed me. Once my tasks are completed, I check my calendar and write notes on what I need to work on for the next day.

After the day is done and everything that I needed to do is done, I “straighten up” my work area and get ready to head home thankful for what I am blessed to have. Because tomorrow at 8:30 AM, I will have to help another Veteran get to the point of feeling blessed and not stressed.

The month of March is National Social Worker Month. VLP wants to thank all of our case managers for the important work they do on a daily basis. THANK YOU VLP STAFF! Send your appreciation to info@vlpwpa.org and we’ll feature them in our April newsletter on April 12th.